How AI Voice Bots Help BPOs with Query Handling and Reducing Agent Workload
Introduction Business Process Outsourcing (BPO) companies in India face mounting pressure from escalating call volumes, high attrition rates, and agent burnout. As consumer expectations rise, maintaining consistent service quality across millions of interactions becomes increasingly challenging. Traditional customer service models are no longer sufficient to meet the demands of modern clients. This is where AI-powered voice bots emerge as a transformative force. AI voice bots not only address efficiency and scalability challenges but also redefine how BPOs manage query handling and optimize agent workload. By leveraging conversational AI, businesses can offer round-the-clock support, instant responses, and multilingual capabilities, significantly enhancing the customer experience (CX). What Are AI Voice Bots? AI voice bots are advanced software systems designed to simulate human-like conversations over voice channels. Unlike static Interactive Voice Response (IVR) systems that rely on...